By Deanna Bonaparte
In the past, managers were traditionally expected to take a stern no-nonsense approach to any employee who happened to have an emotional reaction in the office. After all, they could not afford to condone behaviour that might potentially thwart said employees’ focus and bring down the team’s morale and productivity. They recognised that unchecked emotions opened the gateway to unprofessionalism, unsavoury office politics and unhappiness among co-workers. As they rationalised it, workers were here to work, not to be mollycoddled or soothed.
But the practice of managing people has undergone a paradigm shift in recent years, where the intuitive and compassionate manager of people is increasingly favoured over the harsh taskmaster. An increasingly valued skill in managers today is the ability to tune in to their employees’ emotions and state of mind, identify potential problems and act accordingly. (Read More Here!)